Recent Projects
About Me.
Senior UX/Product Design Strategist and Information Architect with 15+ years of cross-industry experience leading digital transformation initiatives, including application modernization and AI-driven workflows. Proven ability to design intuitive, scalable experiences that align user needs with business objectives in complex enterprise environments.
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Strengths include:
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Integrating AI-based data optimization, workflow automation, and data quality refinement into user experiences
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Leading cross-functional collaboration with product, data science, and engineering teams
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Building and evolving design systems, research operations, and accessibility-compliant solutions
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Delivering impactful solutions in financial services, healthcare, IoT, and enterprise software
Education
Masters, Graduate, 2013,
Masters of Liberal Studies (MLS)/ Behavioral Science
Southern Methodist University
Dallas, TX
Bachelors of Fine Arts, 2005
B.F.A /Interactive Media Design
Art Institute of Atlanta
Atlanta, Ga
Graduate, September 2022
Divergence Academy
Dallas, TX
Data Science Immersive Certification
Current Employment
Experis at CitiBank
Senior User Experience Designer
12/2024 – Present
Collaborates with cross-functional product, engineering, and data science teams to translate complex business needs into scalable, intuitive solutions in the AML and Financial Crimes product space. Adept at designing systems that integrate AI-powered workflows—such as automated task monitoring, intelligent data refinement, and predictive analytics—while ensuring seamless user experiences.
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Led UX efforts on application transformation projects involving:
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AI-based data optimization, improving access, retrieval, and user interaction with large-scale datasets.
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Automation of repetitive workflows to enhance efficiency and reduce cognitive load on users.
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Data quality refinement, partnering with data SMEs to structure UX around enhanced accuracy, trust, and interpretability.
Recognized for building UX frameworks that balance innovation, usability, and scalability while supporting enterprise governance through design systems and standardized research practices.
Recent Employment - iOpen Technologies 2022 - 2024
Working with enterprise, retail, and consumer applications to provide product strategy in support of business goals and objectives while advocating for end users throughout the project lifecycle as prescribed by user-centered design methodologies.​​
As a Vice President of Customer Experience Design
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Spearheaded the end-to-end UX strategy and execution for five IoT-enabled products tailored to the hospitality industry, from concept through successful market release.
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Directed cross-functional collaboration with product, engineering, and data teams to define and deliver intelligent monitoring solutions for occupancy, energy usage, food safety, asset tracking, and guest comfort.
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Developed scalable experience architectures for responsive web dashboards, mobile control interfaces, and sensor management tools.
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Led journey mapping, service blueprinting, and stakeholder alignment workshops to ensure product experiences aligned with both operational efficiency and guest satisfaction goals.
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Oversaw iterative design and research cycles, including rapid prototyping and field usability testing with hotel operations staff.
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Delivered unified design systems, interaction models, and implementation guidance to support consistent, brand-aligned user experiences across platforms.